FAQS

How do I schedule a telehealth visit with a healthcare professional?

How do I schedule an in-person clinic visit?

What should I expect during the telehealth visit?

What happens once my telehealth visit is finished?

Is support available in languages other than English?

How does FreeBC work?

Who is Upstream?

Who is Pandia Health, and how do they fit into this?

Is my personal and medical data kept private and protected?

I've had negative experiences with birth control before—how does FreeBC do things differently?

Is FreeBC inclusive of the LGBTQIA+ community?

Is there an age requirement to use FreeBC?

Can anyone use this program regardless of their immigration or citizenship status?

Am I required to take part in any studies or research to access FreeBC?

Looking for a quick conversation or more details? We'd love to connect!

What does "free" mean?

Why is FreeBC free?

If this is free, why are you asking for my insurance?

Where do the medications come from?

Can I request a particular brand name for my prescription?

What is the difference between generic and brand name medications?

Will FreeBC cover the costs of other healthcare needs, such as STI screenings or Pap tests?

What should I do if I receive a medical bill by mistake?

Who do I contact if I'm experiencing side effects?

What should I do if I want to switch to a different method or change my mind after my appointment?

How can I get my IUD or implant removed or changed?

What if I'm currently pregnant or planning to conceive soon?